Frequently asked questions
Helpful answers to common questions about our resources and downloads.
Buying and downloads
How do I receive my resources?
Purchased and claimed resources appear in My Library. Once your order is completed, you can access and download your printable PDF files immediately.
Can I download a resource again?
Your purchased and claimed resources stay in your library while the site and your account exist. There are no arbitrary re-download restrictions.
Free resources
Do I need an account for free resources?
Yes. A free registered account keeps your free resources together in your library, ready to find and print again whenever needed.
Using resources
What can I do with my resources?
Our resources are licensed for personal, home, and single-classroom use. You may print them for yourself, your family, or your own students. You may not resell them, upload them to public websites, or distribute copies to others.
Can I use these resources outside the United States?
Our store is accessible to learners and educators worldwide. Resources are formatted in English (US) standard letter size, with clear instructions adaptable for home study or classroom use.
Refunds
What if a file is damaged or does not match its description?
Contact support within 24 hours of purchase with your order reference. We will first inspect and supply a corrected file. If a valid issue cannot be resolved, a refund may be provided.
Did not find your answer? Visit the help center or contact us.